FREQUENLY ASKED
QUESTIONS

Contact the Customer Care Center at (800) 952-2248 and a representative will assist you.

Please visit your Ford Dealer for complete program details, including program effective dates and eligible vehicles.

A claim must be submitted within 12 months of the reported sale date.

Your Ford Mobility Motoring Program reimbursement will arrive two to four weeks after your Ford Dealer has submitted your claim.

No. If you already have equipment you're going to transfer, or you know what equipment you need, it is not necessary for you to have an evaluation at an assessment center. However, it could be beneficial to have an evaluation done every few years.

Yes. A-, X- and Z-Plan vehicles are eligible as long as they meet Ford Mobility Motoring eligible vehicle requirements.

No. The Mobility reimbursement can only be processed after you have supplied your Ford Dealer with your vehicle bill of sale and paid invoice for your adaptive equipment installation.

Yes. The Ford Mobility Motoring financial reimbursement may be combined with all other public and private offers in effect at the time of purchase or lease.

Yes. A-, X- and Z-Plan vehicles are eligible as long as they meet Ford Mobility Motoring eligible vehicle requirements.

Yes. Adaptive equipment required to transport a person with a physical disability is covered, up to the $1,000 maximum.

Adaptive equipment is defined as any installed device that makes it easier for persons with special needs to drive or be transported in a vehicle. Equipment that can be factory installed, or is considered a factory option by Ford, is not eligible. Equipment which is not clearly related to a specific medical need, such as aftermarket alert hearing devices, swivel seats, pedal extensions and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical professional.

You may take your vehicle to the adaptive equipment installer of your choice. The list is provided for reference only - no endorsement is intended. You should verify information, check with adaptive equipment manufacturers and obtain complete references before any services are rendered.

However, vehicle modifications must be done by a Ford-accredited Qualified Vehicle Modifier (QVM) to maintain reimbursement eligibility.

Yes. The cost of transfer installation to your new vehicle is eligible for up to $1,000 reimbursement. Simply submit the receipt to your Ford Dealer as an adaptive equipment invoice.